Kentucky allows charitable gaming, but rules might fail. A game may be manipulated, payouts inaccurate, or a venue breaking the regulations. Here’s how to complain about a Kentucky charitable gambling facility.
Knowing When to File
Not all minor issues require a formal complaint. But if you encounter:
Possible Cheating
Seen game or equipment tampering?
Unfair Practices
Think payouts or staff are lying?
Violating Licenses
Notice the venue breaking rules? These instances require formal reporting.
Complaint Filing
The Kentucky Department of Charitable Gaming (DCG) handles charitable gaming complaints in several ways:
Calling the Toll-free Line
It is usually the fastest. Call 1-800-729-5672 with the date, place, and people involved.
Online Complaint Form
The DCG’s “Contact Us” section lets you explain your concerns without an online form.
Complaint Letter
Address the issue in a thorough letter to the Department of Charitable Gaming, 500 Mero Street, Frankfort, KY 40601. Better with more info DCG investigations are easier with more details. To support your case, gather receipts, dates, staff names, and images.
What Next?
Your DCG complaint will be reviewed and you may be contacted. They will inspect the venue and issue warnings, penalties, or license suspensions.
Conclusions
Gambling should be entertaining and safe. You promote fairness and equality by registering complaints when appropriate. The DCG safeguards Kentucky consumers and charitable gambling. Please report difficulties.